Frequently Asked Questions

Barking Up the Right Tree: Your Frenchie FAQs

Welcome to the page where curiosity meets knowledge. If you've got questions, you're barking up the right tree!

Whether it's about your order, return policies or our products, we're here to provide clarity and support. Read on to find peace of mind and answers.

Ordering & Shipping

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. Use this number on our tracking page to see real-time updates.

Do you ship internationally and who covers customs fees?

Yes, we ship to all regions serviced by Printful. Customers are responsible for customs duties and taxes on international shipments.

Can I modify or cancel my order after it's been placed?

Orders can only be modified or canceled within a short window after placement. Please contact us immediately for any changes.

Returns & Exchanges

What is your return policy for damaged or incorrect items?

We accept returns for items that are damaged or incorrect. Please contact us within 30 days of receipt to initiate a return.

Can I return a product for a size exchange?

Due to the custom nature of our products, we cannot accept returns for size exchanges. Please check the size guide on each product page before ordering.

Product Information

Are your products allergy-friendly?

Yes, we use hypoallergenic materials for our products to ensure they're safe for everyone, including those with allergies.

How do I choose the right size for my products and accessories?

Check our size guide on each product page for detailed measurements and recommendations.

Technical Support

I'm having trouble accessing my account. What should I do?

Try resetting your password first. If issues persist, contact us with the subject 'Technical Support.'

Collaborations & Partnerships

How can I propose a collaboration or partnership?

We love new ideas! Please email us at collab@manilovefrenchies.com with detailed proposals and the subject 'Collaboration & Partnerships.'

Charity & Community Initiatives

How does "Man, I Love Frenchies" give back and contribute to charity?

We partner with various non-profits focused on dog rescue and mental health. Learn more on our About page.

General

How can I share my Frenchie's story with you?

We adore hearing your stories! Share them via email at contact@manilovefrenchies.com or tag us on social media for a chance to be featured.

How do you handle personal data?

We collect personal data for order processing, customer service, and, with consent, marketing. We share your data with third-party services like our fulfillment partner Printful for order fulfillment and payment processors for transaction handling, ensuring they comply with privacy laws.

We respect your privacy and comply with data protection laws.